Privacy Policy
Last updated: 18 August 2025
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At Metros Fried Chicken, we value the trust our customers place in us and we are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information about you when you visit our website, interact with us online or in person, or place an order through one of our delivery partners. By using our services, you agree to the practices described in this policy.
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When you interact with Metros Fried Chicken, we may collect information that you choose to provide directly to us, such as your name, email address, telephone number, and delivery address. This typically occurs when you contact us through our website, sign up to receive offers, apply for franchising opportunities, or send us feedback. In addition, when you place an order through third-party platforms such as Uber Eats, Just Eat or Deliveroo, certain order and payment details are provided to us in order to process and fulfil your order. We also automatically collect certain technical information when you browse our website, such as your IP address, device type, and browser details, which helps us improve the way our site works and tailor it to our visitors.
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The information we collect is used primarily to provide you with our services. This may include processing and delivering food orders, responding to your enquiries, addressing complaints, or acting on feedback you provide. We also use the information to help us improve our menu, customer service, and website functionality. From time to time, if you have given your consent, we may use your contact details to send you news about promotions, special offers, or updates from Metros Fried Chicken. We always respect your preferences and you may opt out of marketing at any time.
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It is important to note that all Metros Fried Chicken restaurants in the United Kingdom are independently owned and operated by franchisees. While we provide the brand, standards, and central support, each restaurant is legally responsible for its own day-to-day operations. This means that when you visit a restaurant, order in person, or contact a branch directly, your personal information may be collected and handled by that independent franchise owner. Franchisees are required to follow strict policies and are expected to treat your data with the same level of care as we do centrally, but Metros Fried Chicken as a franchisor is not responsible for the privacy practices of individual franchisees beyond what is required by UK law.
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We do not sell or rent your personal data to anyone. However, we may share your information with trusted third-party service providers who help us operate our business. These include our delivery partners, IT support, hosting companies, and payment processors. All such providers are required to handle your data responsibly and only for the purpose of carrying out the service they provide to us. We may also be required to share information if requested by law enforcement or regulatory authorities in accordance with UK law.
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Like many websites, we use cookies to make your experience better. Cookies are small files that allow us to recognise your device, understand how you use our site, and store preferences. You can control or disable cookies through your browser settings at any time, though doing so may affect how certain features of the website work.
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We take the security of your personal information seriously and put in place suitable technical and organisational measures to prevent unauthorised access, misuse, alteration, or loss of your data. While no system is ever completely secure, we regularly review our practices to ensure we are doing everything reasonably possible to protect your details.
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As a customer, you have legal rights under data protection law in the United Kingdom. You are entitled to request access to the personal information we hold about you, to correct anything you believe is inaccurate, and to request that we delete your information where there is no valid reason for us to keep it. You also have the right to withdraw consent to marketing communications at any time. If you wish to exercise these rights, you can contact us directly using the details below, or if your interaction is with a specific Metros Fried Chicken franchise restaurant, you may also contact them directly regarding your data.
Please note that our website may include links to external platforms, such as Just Eat, Uber Eats, and Deliveroo. While we provide these links for your convenience, Metros Fried Chicken is not responsible for the privacy practices of those companies. We recommend that you review their policies to understand how they use your data.
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We may update this Privacy Policy occasionally in order to reflect changes in our practices, technology, or legal requirements. Any amendments will be published on this page with a revised “last updated” date.
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If you have any questions about this Privacy Policy, or if you would like to exercise your rights under data protection law, please get in touch with us. You can email us at metrosfriedchicken1@gmail.com. We will always do our best to respond promptly and fairly.
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